NOTE: If this is not the first time using your player and it was working properly at one time with no major changes performed (such as restoring the operating system or replacing a hard drive), follow the procedure below: If it the portable player is not recognized or does not begin to charge after waiting 5 minutes, reset the player by pressing the reset button. On models with a display, the display will remain blank. For some models, when you use the portable player for the first time, if you have not used it for a long time, or the battery is depleted, it may take up to 5 minutes for it to be recognized or start charging.In that case, a different procedure is available to correct this issue. If the portable player was connected to the computer and recognized as a Mass Storage Class (MSC) device it will not function properly. To function properly, your Walkman® player must be recognized by the computer as a Media Transfer Protocol (MTP) device.If the New Hardware Wizard appears and is prompting for a location of the driver, point to the following directory: C:/WINDOWS/INF.
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